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35 years experience and expertise in the door industry 35 years experience and expertise in the door industry We selectively source of all our products We selectively source of all our products No hidden charges – the price you see is what you’ll pay No hidden charges – the price you see is what you’ll pay
Privacy Policy


This website is wholly owned and operated by Doorweb, a trading style of Webestores Ltd

Registered Offices: Webestores Ltd, Unit 321, Faraday Mill Business Park, Faraday Road, PLYMOUTH, PL4 0ST
Registered Company No: 1878386 | VAT No: 108 265 524



GENERAL

This Privacy Policy describes how your personal information is collected, used and shared when you visit or make a purchase from Doorweb (the Site).


Webestores Ltd
is committed to protecting your privacy and your personal data rights. We will take ALL necessary steps to ensure all personal information (any information from which a person can be easily identified from - name, e-mail address, address and IP address) is securely held and processed lawfully in accordance with the requirements and principles of the General Data Protection Regulation (GDPR).



WHAT PERSONAL INFORMATION DO WE COLLECT?

When you visit the Site or purchase products from us, we will automatically collect certain information about your device, including information about your web browser, IP address, time zone and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as Device Information.

We collect Device Information using the following technologies:

  • Cookies are data files that are placed on your device or computer and often include an anonymous unique identifier. Please visit our Cookies Policy for full information about why and how we collect cookies

  • In common with other websites, log files are stored on the web server saving details such as the visitor's IP address, browser type, referring page and time of visit

  • Where registration is required, the visitor's name and e-mail address will be stored on the server


Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, e-mail address, and phone number.  We refer to this information as Order Information.


We will never store credit card details nor will we ever share confidential customer details with any 3rd parties. 


When we talk about Personal Information in this Privacy Policy, we are talking both about Device Information and Order Information.



HOW DO WE USE YOUR PERSONAL INFORMATION?

Webestores Ltd 
will use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping and providing you with invoices and order confirmation e-mails). 


We use this Order Information and Device Information to:

  • Communicate with you regarding your placed order

  • Screen our orders for potential risk or fraud (using your IP address)

  • For analytics purposes in order to enhance the website and customer experience by generating internal reports about how users interact and browse our site as well as to assess the success of any marketing and advertising campaigns

  • Monitor website usage data and bandwidth

  • Display personalised content and advertising that is relevant to you

  • If you have consented to it, provide you with information or advertising relating to our products or services



E-mail addresses will NEVER be sold, rented or leased to 3rd parties.


By continuing to use this website, you confirm that you agree to Webestores Ltd using your personal information for these purposes and functions. 


For additional information about what cookies are collected and why please view our
Cookies Policy



THIRD PARTIES AND SHARING YOUR INFORMATION

Webestores Ltd will share your Personal Information with third parties to help us use your 'Personal Information', as described above. This is for analytical and advertising purposes only. We use Google and Bing in order to help us understand how our customers use the site as well as to monitor the effectiveness of paid digital advertising campaigns that has referred the user to the 'Site'.



You can read more about how Google uses your Personal Information here
You can also opt-out of Google Analytics here


Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our legal rights.



ABOUT COOKIES

When you visit Doorweb.co.uk, a small amount of information from our website may be stored on your computer or device. This is intended to provide you with a great shopping experience but also to help us improve the website.


Cookies help us assess how you use our website so we can improve certain functionality and features. Some of the cookies we use updates the features available to you, so if you choose to disable cookies on your browser, you might find that you can't access some aspects of our website or that certain areas do not function as you would expect them to.


TIP: You can always turn off cookies manually at any time. Please refer to your browser instructions for more information. More information can be found about cookies at www.allaboutcookies.org


Please visit our Cookies Policy for our full policy and details about how and why we collect cookies



BEHAVIOURAL ADVERTISING

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.


Google, as a third party vendor, uses cookies to serve ads. Google's use of the DART cookie enables it to serve ads to visitors based on their visit to sites they visit on the Internet. Website visitors may opt out of the use of the DART cookie by visiting the Google Ad and Content Network Privacy Policy.


For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page


You can opt out of targeted advertising by clicking on the relevant links below:


FACEBOOK

GOOGLE

BING


Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal



DO NOT TRACK

Please note that we do not alter our
Site’s data collection and use practices when we see a Do Not Track signal from your browser.



OWNERSHIP RIGHTS

All rights, including copyright, on this website are owned by Webestores Ltd. Any use of this website or its contents, other than for your own personal, non-commercial use is prohibited without our prior permission. 


Modifying any information on this website for any purpose is strictly forbidden. 



YOUR RIGHTS

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us via e-mail at sales@doorweb.co.uk


Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above.



DATA RETENTION

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.


If you have subscribed and consented to receiving marketing e-mails, you can unsubscribe at any time by visiting our E-mail Subscription Preference Centre.



VIRUSES AND DEFECTS 

We make every effort to make sure that this website (doorweb.co.uk) is free from viruses, bugs and defects. However, we cannot guarantee that your use of this website or any websites accessible through it won’t cause damage to your computer. 


Webestores Ltd is not liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.


Therefore, it remains your responsibility to ensure the correct software and equipment is provided to screen or filter any harmful viruses which cause damage. 



DATA BREACHES

To fully comply with the General Data Protection Regulation (GDPR), we will endeavour to inform any users or user within 72 hours that their Personal Information or Order Information was compromised as a result of any data breach. 



PAYMENT

We will take payment from your chosen payment method when we receive your order, screened for fraud and we have checked your payment details. All goods are subject to availability. 


In the rare event that we are unable to supply the ordered items, we promise to inform you about this as soon as possible. A choice of refund or exchange will always be given if you have already paid for the goods. 


All prices are in UK Pounds Stirling and include VAT (where applicable) at the applicable current rates and include delivery to all standard UK postcodes (exceptions may occur a surcharge – please refer to our Delivery Policy for further information). 



CHANGES

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.



CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail us at sales@doorweb.co.uk or write to us at Webestores Ltd, Unit 321, Faraday Mill Business Park, Faraday Road, PLYMOUTH, PL4 0ST