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35 years experience and expertise in the door industry 35 years experience and expertise in the door industry We selectively source of all our products We selectively source of all our products No hidden charges – the price you see is what you’ll pay No hidden charges – the price you see is what you’ll pay
Terms and Conditions


This website is wholly owned and operated by Doorweb, a trading style of Webestores Ltd
Registered Offices: Webestores Ltd, Unit 321, Faraday Mill Business Park, Faraday Road, PLYMOUTH, PL4 0ST
Registered Company No: 1878386 | VAT No: 108 265 524


GENERAL

This page (together with the documents referred to on it) tells you the terms and conditions on which we supply any of the goods listed on our website (www.doorweb.co.uk) to you.


Please read these terms and conditions carefully before ordering any goods from our site.


By clicking on the Paybutton in your basket to proceed to payment, you confirm that you have read, understood and accept our Terms and Conditions agreement


You should understand that by ordering any of our goods, you agree to be bound by these terms and conditions. You should print a copy of these terms and conditions for your future reference. 



ELIGIBILITY TO PURCHASE PRODUCTS

  • All products on the website are available for sale to residents of United Kingdom only. We do not accept orders from or deliver products to individuals outside of this territory.
  • In order to satisfy certain legal requirements and ensure that the delivery of the products can be made effectively and safely we need to be sure of certain pieces of information about you.
  • By placing an order through our site, you confirm and acknowledge that:
        i. You are legally capable of entering into binding contracts; and
        ii. You are at least 18 years old;
        iii. You are resident in the United Kingdom; and
        iv. You are accessing our site from that country


PRICING

  • All prices are quoted in UK Pounds Sterling inclusive of VAT at the prevailing rate and goods are sold under English law
  • The price of any products will be as quoted on our site from time to time and included on your Order Acknowledgement, except in cases of obvious error
  • Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you an Order Acknowledgement


DELIVERY

  • Delivery of all goods is subject to terms set out in our Delivery Policy
  • All goods are shipped either by a professional distribution courier company or by our own vehicles. Orders can be collected by you from our warehouse but you should always check availability before arriving at our showroom
  • All lead times for delivery are estimates only. Whilst we make every effort to deliver goods within the estimate, we shall be under no liability for any delay or failure to deliver the goods within the estimated time-scale. We therefore recommend that you make arrangements for tradespeople to carry out any required work on your behalf only AFTER you have received the goods.
  • If we are unable to make a delivery because delivery is refused or missed at the delivery address you may incur a re-delivery charge, as we have fulfilled our obligations to you.




PRODUCT AVAILABILITY

  • We make every effort to offer only products that are available and in stock. However if a product is not available, we will notify you on receipt of your order and will reimburse your payment if you chose to cancel the order
  • Any products made to measure from information provided by the customer are non-returnable



HOW THE CONTRACT IS FORMED

  • Your order constitutes an offer to us to buy a product. All orders are subject to acceptance by us, and we will confirm such acceptance to you upon dispatch of the goods to you with an e-mail that confirms that the products have been dispatched (the 'Order Dispatch e-mail'). The contract between us ('Contract') will only be formed when we send you the Order Dispatch e-mail.
  • The Contract will relate only to those products whose dispatch we have confirmed in the Order Dispatch e-mail. We will not be obliged to supply any other products which may have been part of your order until the dispatch of such products has been confirmed in your Order Dispatch e-mail.



PRIVACY POLICY, COOKIES AND THE INFORMATION WE COLLECT

  • Our full privacy policy can be found on our dedicated Privacy Policy page
  • Webestores Ltd is committed to protecting your privacy and your personal data rights
  • We will take ALL necessary steps to ensure all personal information is securely held and processed lawfully in accordance with the requirements and principles of the General Data Protection Regulation (GDPR)
  • We do not store credit card details nor do we share customer details with any 3rd parties 
  • If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us via e-mail at sales@doorweb.co.uk
  • When you place an order through the website, we will maintain your Order Information for our records unless and until you ask us to delete this information

 

RETURNS, EXCHANGES AND REFUNDS

Full details about our guidelines for returns can be found in our Returns Policy



RISK AND TITLE

  • You will be responsible for the care of the goods once they are delivered (for example, you should store the goods securely and safely and you should insure the goods). We will NOT be responsible for any damage caused from incorrect storage handling and installation
  • Ownership of the goods will only pass to you when we receive full payment of all sums due in respect of the goods, including delivery charges
  • More information can be found in our Delivery Policy 

 

OUR RIGHT TO VARY THESE TERMS AND CONDITIONS

  • These terms of sale and any document expressly referred to in them represent the entire agreement between us in relation to the subject matter of any Contract and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing.
  • We have the right to revise and amend these terms of sale from time to time, for example to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system’s capabilities 
  • You will be subject to the policies and terms of sale in force at the time that you order goods from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these terms and conditions before we send you the Order Acknowledgement (in which case we have the right to assume that you have accepted the change to the terms and conditions, unless you notify us to the contrary within seven working days of receipt by you of the goods)




ADDITIONAL LEGAL


  • If the courts decide that any part or wording in these terms of sale is illegal, invalid or unenforceable then that part or wording shall be deleted from the agreement and the rest of the terms of sale shall remain in force.
  • All contracts formed, sales made and legal disputes arising through the use of this website shall be governed by English law. The English courts shall have exclusive jurisdiction to settle any disputes which may arise out of or in connection with these terms of sale or use of our site.
  • These terms can conditions shall apply to all internet sales made by Webestores Ltd and by placing an order with us you are accepting these terms and conditions.





THESE TERMS OF SALE DO NOT AFFECT YOUR STATUTORY RIGHTS

If you have any doubts about your statutory rights please contact your local Trading Standards department or Citizens Advice Bureau.



CONTACT

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail us at sales@doorweb.co.uk or write to us at Webestores Ltd, Unit 321, Faraday Mill Business Park, Faraday Road, PLYMOUTH, PL4 0ST